Library use

Patrons may not know how to fully use the library's resources. This can be due to some individuals' unease in approaching a staff member. The greatest impact, though are the ways in which a library's content is displayed or accessed. An antiquated or clumsy search system, or a staff unwilling or untrained to engage its patrons will limit a library's usefulness. In United States public libraries, beginning in the 19th century these problems drove the emergence of the library instruction movement, which advocated library user education. One of the early leaders was John Cotton Dana. The basic form of library instruction is generally known as information literacy.

Libraries inform their users of what materials are available in their collections and how to access that information. Before the computer age, this was accomplished by the card catalog — a cabinet containing many drawers filled with index cards that identified books and other materials. In a large library, the card catalog often filled a large room. The emergence of the Internet, however, has led to the adoption of electronic catalog databases (often referred to as "webcats" or as OPACs, for "online public access catalog"), which allow users to search the library's holdings from any location with Internet access. This style of catalog maintenance is compatible with new types of libraries, such as digital libraries and distributed libraries, as well as older libraries that have been retrofitted. Electronic catalog databases are disfavored by some who believe that the old card catalog system was both easier to navigate and allowed retention of information, by writing directly on the cards, that is lost in the electronic systems. This argument is analogous to the debate over paper books and e-books. While they have been accused of precipitously throwing out valuable information in card catalogs, most modern libraries have nonetheless made the movement to electronic catalog databases. Large libraries may be scattered within multiple buildings across a town, each having multiple floors, with multiple rooms housing the resources across a series of shelves. Once a user has located a resource within the catalog, they must then utilise navigational guidance to retrieve the resource physically; a process that may be assisted through signage, maps, GPS systems or RFID tagging.

Finland has the highest number of registered book borrowers per capita in the world. Over half of Finland's population are registered borrowers.[16] In the U.S., public library users have borrowed roughly 15 books per user per year from 1856 to 1978. From 1978 to 2004, book circulation per user declined approximately 50%. The growth of audiovisuals circulation, estimated at 25% of total circulation in 2004, accounts for about half of this decline.